Refund policy
Return & Refund Policy
Last updated: October 1, 2026
At M2Vault, we take pride in ensuring every order is authentic, accurately described, and securely packaged. Due to the collectible and market-sensitive nature of Trading Card Game products, different return conditions apply depending on the product purchased.
By placing an order through our website, you acknowledge and agree to the following terms.
Order Cancellations
Customers may request to cancel an order within 24 hours of placing the order by contacting support@them2vault.com.
If the order has not shipped when the cancellation request is processed, the order will be canceled and the full amount originally paid will be refunded to the original payment method.
Because orders may ship quickly, submitting a cancellation request within 24 hours does not guarantee that shipment can be stopped. If an eligible product ships before the cancellation request is processed, the customer must receive and return the product at their own expense.
M2Vault does not provide or pay for return shipping labels in this situation. The customer is responsible for purchasing the return label and paying all return shipping costs.
After the returned product is received and inspected, a full refund of the amount originally paid—including the original outbound shipping charge—will be issued if the product is unused, unaltered, undamaged, and returned in its original condition.
The customer’s return shipping cost is not refundable.
Acrylic Cases and Displays
Acrylic cases and displays may be returned under the following conditions:
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The return request must be submitted within 7 days of delivery
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The product must be unused, unaltered, and undamaged
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The product must be returned in its original or equivalent protective packaging
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The customer is responsible for purchasing the return label and paying all return shipping costs
Once the returned product is received and inspected by M2Vault:
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If the product is unused and undamaged, a full refund of the amount originally paid—including the original outbound shipping charge—will be issued to the original payment method
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The cost of return shipping will not be refunded
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If the returned product is damaged, altered, used, or improperly packaged, the refund may be denied and the product may be sent back at the customer’s expense
Damaged or Lost Shipments
If an order arrives damaged due to shipping or is lost in transit, please contact us immediately at support@them2vault.com.
We may request photographs of the damaged product, packaging, shipping label, and other shipping documentation to assist with reviewing the issue or submitting a carrier claim.
Refund Processing
Approved refunds will be issued to the original payment method. Processing times may vary depending on the customer’s bank or payment provider.
Contact Us
For cancellation requests, return requests, or questions regarding this policy, please contact: