Shipping policy

Shipping Policy

Effective Date: August 10, 2025

Thank you for shopping with M2Vault. We are committed to delivering your order securely and in a timely manner.

Processing Time

• Orders are typically processed and shipped within 1–3 business days after payment is received.

• Processing times may be longer during high-volume release periods, pre-orders, or holidays.

Shipping Methods & Rates

• All orders are shipped via trusted carriers such as USPS, UPS, or FedEx.

• Shipping rates are calculated at checkout based on package weight, dimensions, and destination.

• Tracking information will be emailed once your order has shipped.

Domestic Shipping

• Estimated delivery within 3–7 business days after dispatch, depending on the selected shipping method and destination.

International Shipping

• International orders may take 7–21 business days or more to arrive depending on customs processing in your country.

• Buyers are responsible for any applicable customs duties, import taxes, or fees.

Lost, Stolen, or Damaged Packages

• M2Vault is not responsible for packages lost or stolen after they have been marked as delivered by the carrier.

• If your order arrives damaged, please contact us within 48 hours of delivery at support@them2vault.com with photos and details so we can assist with a carrier claim.

Pre-Orders

• If your order includes pre-order items, it will be shipped only when all items in the order are available. To receive in-stock items sooner, please place separate orders.

Returns, Refunds, or Exchanges

• See Policy

• By placing an order, you acknowledge and agree to this policy.

For any shipping questions, please contact:
📧 support@them2vault.com